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Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I set up my tag?
Simply tap the tag with your smartphone. You'll be directed to a setup page where you can create an account and enter your contact details. No app installation is required!
Is it waterproof?
Yes! Locotags are IP67 water-resistant and durable enough to withstand daily adventures with your pet or travel luggage.
Does it need a battery?
Standard LocoTags don't require any batteries! They use passive NFC technology and last forever. However, our new Pro Tags, which feature active Live Tracking, use a standard long-lasting CR1632 battery.
What phones are compatible?
Locotags work with all modern smartphones (iPhone XR and newer, and most Android phones from 2017 onwards) without any app.
How do I turn on NFC?
Most phones have NFC on by default. If yours isn't working, check these guides:
Troubleshoot: How to re-write my tag?
If your tag isn't opening the right page, you may need to re-write the NFC link. Download any "NFC Tools" app on your phone and write this URL to your tag:
locotags.in/claim/(YOUR TAG ID)
How does Pro Live Tracking work?
LocoTag Pro features active Bluetooth Live Tracking. Much like standard smart trackers, this allows you to locate your prized possessions directly from your smartphone, in addition to all of our classic Instant Contact NFC features.
Direct Channels
Raise & Track Support Tickets
To submit an official support ticket with guaranteed resolution tracking, please sign in to your LocoTags account.
Log In to Raise Ticket →General Inquiries (Pre-Sale & Partnerships)
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